Support runs at [email protected], Monday through Saturday, 9 AM to 6 PM ET. That address handles fan questions and anything not tied to a live campaign build.

EVEN handles fans across every module: music access, orders, payments, chat, presales and hotels. Fan satisfaction sits at 97%. Your team never has to staff a support queue for a release, and that holds from kickoff through the campaign.

Campaign issues go to your shared thread, not to the fan address. Every Studio campaign runs one with your EVEN team, a dedicated group across Client Services and Artist Relations, from kickoff through the campaign. The thread is the fastest route to whoever needs to act, so send anything time-sensitive there.

Drop windows carry uptime and response commitments. Your EVEN team confirms the coverage commitment for your specific drop window during setup, so you know before launch what is covered and who is on hand.

For a fan issue, send the receipt number. It is the fastest way for support to find an order, and fans get one by email right after they buy. For a campaign issue, say what you are seeing and when it started, and post it in the thread rather than direct messaging one person.

If you are not live yet, or you want to talk about a campaign that has not started, book a call with Artist Relations from the Studio page. You can also email [email protected] and ask to be routed to them.