Support runs at [email protected], Monday through Saturday, 9 AM to 6 PM ET. That's the desk for fans and for anything that isn't tied to a live campaign build.

EVEN handles fans across every module: music access, orders, payments, chat, presales, and hotels. Fan satisfaction sits at 97%. Your team is not staffing a support queue for a release, and that stays true from kickoff through the campaign.

Campaign issues don't go to the fan address. Every Studio campaign runs a shared thread with your EVEN team, a dedicated group across Client Services and Artist Relations, from kickoff through the campaign. That thread is the fastest route to whoever needs to act, and it's where anything time-sensitive belongs.

Drop windows carry uptime and response commitments. Your EVEN team confirms the coverage commitment for your specific drop window during setup, so you know before launch what's covered and who's watching.

For a fan issue, a receipt number is the fastest way for support to find an order. Fans get one by email right after purchase. For a campaign issue, say what you're seeing and when it started, and put it in the thread rather than in a direct message to one person.

If you aren't live yet, or you want to talk about a campaign that hasn't started, book a call with Artist Relations from the Studio page. You can also email [email protected] and ask to be routed.