Fans contact EVEN support at [email protected]. EVEN honors those requests under the controller and processor structure that applies to the campaign.
What your team has to do
Your team usually has nothing to do. Privacy requests land with EVEN rather than with the label or management, and EVEN handles the response.
Deletion requests
A fan can email [email protected] from the email address or phone number on their account and ask to have their account or data removed. EVEN verifies them against those account details, so the fan does not have to prove their identity separately.
How opt-outs propagate
When a fan opts out, the consent chain carries that decision through the integrations. The opt-out is honored in your CRM and your downstream systems, not only inside EVEN. A raw file you already exported sits outside that chain, so an opt-out recorded afterward will not reach it. That is why partner access flows through the platform controls instead.
Settled before launch
Your EVEN team confirms the controller and processor structure and the opt-in language with you before launch, naming the parties actually involved. Nobody should be working this out while requests are arriving.
If a request reaches you first
Point the fan to [email protected]. You can also raise it in your shared thread with your EVEN team, and they will pick it up there.