Every account verifies with a one-time code, and every purchase runs Stripe authentication, card fingerprinting, reCAPTCHA and email verification. Together those checks answer two questions: who the buyer is, and whether the payment is genuine.
Account verification
A fan enters a phone number or an email and gets a six-digit code back. There are no passwords. The account is tied to that verified contact, so the fan has to sign in the same way later to reach their library. That is why the most common problem at unlock is a sign-in mismatch and not a failed purchase.
At checkout
Stripe authentication, card fingerprinting, reCAPTCHA and email verification all run on the transaction itself. Payments go through Stripe, one of the most trusted payment platforms in the world, and EVEN never sees or stores a card number.
One copy per fan
On releases where qualifying sales can be reported under applicable chart rules, each fan can buy once. That limit means every sale belongs to a different person.
Receipts and statements
A fan gets an emailed receipt with a receipt number right after buying, and that number is the fastest way for support to find the order. On a card statement, a purchase from an EVEN-powered store shows up as EVEN. If a fan does not recognize a charge, they can email [email protected] with the amount and the date, and support will find the order before anyone disputes it.
Suspected fraud
When EVEN suspects a claim is fraudulent, EVEN refunds the customer immediately. Send fan payment questions to [email protected], and raise anything that affects your campaign in the shared thread with your EVEN team.