Every account verifies with a one-time code, and every purchase runs Stripe authentication, card fingerprinting, reCAPTCHA, and email verification. The checks sit on both sides of a sale: who the buyer is, and whether the payment is real.
Account verification
A fan enters a phone number or an email and gets a six-digit code. There are no passwords. The account is tied to that verified contact, and the fan has to sign in the same way later to reach their library. That detail matters in release week, because the most common fan issue at unlock is a sign-in mismatch rather than anything wrong with the purchase.
At checkout
Stripe authentication, card fingerprinting, reCAPTCHA, and email verification all run on the transaction. Payments go through Stripe, one of the most trusted payment platforms in the world, and EVEN never sees or stores a card number.
One copy per fan
Releases that report to the music charts are limited to one purchase per fan. It keeps every sale a real fan and protects the numbers the artist earns.
Receipts and statements
Fans get an emailed receipt with a receipt number right after purchase. That number is the fastest way for support to find an order. Purchases on an EVEN-powered store appear as EVEN on a card statement, and a fan who doesn't recognize a charge can email [email protected] with the amount and date so the order is found before anything gets disputed.
Suspected fraud
Where EVEN suspects a claim is fraudulent, the customer is refunded immediately. Fan payment questions go to [email protected], and anything affecting your campaign gets raised in the shared thread with your EVEN team.