Staffed moderators and AI moderation both work the room, and the artist has controls of their own on top of both. AI sentiment scoring runs in the dashboard, so your team can see which way fan sentiment is trending.
How staffed and AI moderation work together
Every artist chat gets staffed moderation and AI moderation. You do not pick one or the other. Moderators work the room while it is live, so problems get handled as they come up instead of sitting in a queue.
What the artist controls
The artist's own controls sit on top of both moderation layers. Your EVEN team sets them up with you while the campaign is being built, before launch, so the room behaves the way the artist wants from the first day it is open.
The rules fans agree to
Fans accept the community guidelines when they join. The guidelines ask fans to be respectful and considerate of others, to keep the conversation friendly and inclusive, and to post no spam and nothing inappropriate. Moderators remove messages that break the guidelines, and a fan who keeps breaking them can be banned.
Sentiment scoring in the dashboard
AI sentiment scoring runs in the dashboard. Your team can read how the room is responding while a drop is happening, without scrolling the chat to work it out. The score covers the whole conversation, not just the messages your team happens to read.
When a fan reports something
A fan who wants to report another fan, or anything that looks suspicious, emails [email protected] with a screenshot. Because moderators are already working the room, those reports get handled quickly. Chat is free to join on every EVEN release, with a free account and no purchase necessary, so moderation covers your whole fanbase and not only the fans who bought something.