Chat on a Studio site is moderated by staffed moderators and AI moderation working together, with artist-level controls on top. AI sentiment scoring runs in the dashboard, so your team always knows how the room feels.
Two layers, running at once
Staffed moderation and AI moderation are not alternatives, and a campaign does not choose one. Both run on the artist's chat. Chats are actively moderated, so issues get handled fast rather than sitting in a queue while a release is landing. That matters most in the hours around a drop, when the room is busiest.
What the artist controls
There are artist-level controls on top of the moderation layer. Your EVEN team configures them with you when the campaign is built, before launch, so the room is set up the way the artist wants it from day one.
The rules fans agree to
Fans agree to the community guidelines when they join. Be respectful and considerate of others. Keep the conversation friendly and inclusive. No spam and no inappropriate content. Messages that break the guidelines get removed by moderators, and not following the guidelines can result in a ban.
Sentiment scoring in the dashboard
AI sentiment scoring runs in the dashboard. Your team can see how the room feels while a drop is happening, instead of working it out by scrolling the chat. It is a read on the whole room rather than on whichever messages you happened to catch.
When a fan reports something
Fans email [email protected] with a screenshot to report another fan or anything suspicious. Because chats are actively moderated, those reports get handled fast. Chat itself is free to join on every EVEN release, with a free account and no purchase necessary, so moderation is covering the whole fanbase and not only the fans who bought something.