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How are international shipping, duties, and taxes handled?

Which party carries shipping costs, which carries sales tax and VAT, and who pays customs duties on an international Studio order, plus per-territory controls and how digital releases differ.

Written by Andrea Torres

International shipping, duties and taxes are three separate things, and each one sits with a different party. Shipping is always the partner's. Sales tax and VAT are EVEN's. Customs duties and import fees are set by the destination country and sit with the fan, unless the campaign prices them in.

Shipping

You or your fulfillment partner set the shipping regions, rates and handling fees, and you cover them per campaign. EVEN never does, and EVEN never runs shipping either. The Studio site collects the order and the fan's shipping details, and your fulfillment side ships it. You set shipping regions per release and they show at checkout, so a fan can see whether their country is served before they buy.

Sales tax and VAT

EVEN handles sales tax and VAT globally as merchant of record. That sits on EVEN's side of the transaction, so your team and your fulfillment partner never have to configure it market by market.

Customs duties and import fees

Customs duties and import fees are set by the destination country and sit with the fan, unless the campaign prices them in. EVEN does not cover duties, and neither does your fulfillment partner. At checkout, EVEN tells the fan that their own country may charge duties or import fees on delivery, and that those are not included unless the campaign says so. If you want duties covered in a given market, you have to price them into the campaign, so raise it with your EVEN team during setup.

Controlling where products sell

You control availability product by product, with geo-blocking and per-territory availability. A campaign can also route across multiple Shopify stores by territory, so an order lands with the operation that covers that market. You can set regional pricing and territory minimums, and each market gets local currencies and local payment rails.

Digital releases

None of the physical logistics above apply to a digital release. Digital releases are available nearly everywhere, in 140 currencies.

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